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After so many years dealing with HeadQuarters and JEM, I thought I should share my feelings about your family business that has been established over 40 years. You and your late father, Joe Graves, are one of the blessings I’ve received in my life and without you I would probably lack self confidence due to hair loss that started in my early twenties.

I was one of Joe’s early clients and he treated me like family: Never high pressures sales techniques or trying to sell expensive product, just honest suggestions of what would be best for my appearance and lifestyle. It was personally devastating when he passed away, and I must admit I selfishly worried who would take care of me.

Thankfully you opened JEM in Bedford soon after and have recently resurrected the original HQ Hair Transplant business. You truly grasped the concept of putting people first, being a great stylist, and realizing how important hair replacement is for people. You learned well from your father. Joe would be so proud of you carrying on his legacy of helping to improve peoples lives.

I  sincerely hope this letter will be useful to you and that it will serve as a means for other people to understand that they have indeed found someone in whom they can place their trust. There are so many people who could use your help whether it be for hair systems, treatments, or transplants. You are THE BEST, and if you ever need a slogan consider “Putting People Over Profit” as it is the honest truth. Many thanks for 30+ years of superior service!

J.M. March 18, 2016